Refund Policy
Understanding your rights and our commitment to fair refund practices for all Uephron wedding floristry courses
At Uephron, we believe in the value of our wedding floristry education programs. This comprehensive refund policy outlines the conditions, procedures, and timelines for requesting refunds. We've designed these guidelines to be fair to both our students and our educational mission while maintaining the highest standards of professional development in wedding floristry.
1 Refund Eligibility Criteria
Refund eligibility depends on several factors including course type, enrollment duration, and completion status. Our policy recognizes that different circumstances require different approaches to refund processing.
Standard eligibility requires refund requests within specified timeframes and completion of our standard verification process.
- Course enrollment must be within eligible timeframe for refund consideration
- Student account must be in good standing with no outstanding obligations
- Completed assessments and downloaded materials may affect refund calculations
- Certification programs have different eligibility requirements than individual courses
- Corporate and group enrollments follow separate refund procedures
We evaluate each refund request individually while maintaining consistency with our published guidelines. Special circumstances such as medical emergencies or family situations receive additional consideration during the review process.
2 Refund Timeframes
Our refund timeframes are designed to provide reasonable access to course content while protecting the educational integrity of our programs. Different course types have specific timeframe requirements.
Individual Courses
Full refund available for individual wedding floristry courses within 14 days of enrollment
Certification Programs
Comprehensive programs offer 7-day full refund window due to extensive resource access
Workshop Series
Extended refund period for multi-session workshop enrollments with flexible scheduling
Partial refunds may be available beyond these timeframes based on course completion percentage and individual circumstances.
3 Refund Calculation Methods
We calculate refunds based on multiple factors to ensure fairness while recognizing the resources invested in course development and delivery. Our calculation methods vary depending on course type and completion status.
- Full refunds apply when eligibility criteria are met within specified timeframes
- Partial refunds calculate based on completed modules, downloaded resources, and time elapsed
- Processing fees may be deducted for transactions requiring manual intervention
- Currency conversion fees are handled according to original payment method
- Group enrollment refunds are calculated per individual participant
Our refund calculations consider the educational value received, resources accessed, and administrative costs involved. We strive to balance student satisfaction with sustainable business practices that allow us to continue providing high-quality wedding floristry education.
Refund amounts are determined by completion percentage, resource usage, and elapsed enrollment time since course access was granted.
4 Payment Method Considerations
Refund processing varies depending on your original payment method. We work to return funds through the same payment channel when possible, though some methods require alternative approaches.
- Credit card refunds typically process within 3-5 business days to your card issuer
- Bank transfer refunds may require 5-7 business days depending on international processing
- Digital payment platforms follow their standard refund timelines and procedures
- Corporate payments may require additional verification and documentation
- International payments may incur currency conversion fees during refund processing
Some payment methods may not support direct refunds, requiring us to issue credits or alternative payment arrangements. We communicate these situations clearly and work with students to find suitable solutions that meet their needs and financial preferences.
Refund Request Process
Submit Refund Request
Contact our support team through your student dashboard or email with your refund request. Include your enrollment details, reason for refund, and any relevant documentation to expedite the process.
Request Review Period
Our team reviews your request within 2-3 business days, verifying eligibility criteria, checking course completion status, and calculating applicable refund amounts based on our policy guidelines.
Approval Notification
You'll receive detailed notification about your refund approval status, including refund amount, processing timeline, and any additional steps required to complete the refund transaction.
Processing & Payment
Approved refunds are processed according to your original payment method timeline. You'll receive confirmation when the refund has been initiated and tracking information when available.
Questions About Refunds?
Our student support team is here to help with any questions about our refund policy, eligibility requirements, or to assist with your refund request process.
Contact Support Team